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Non-conforming product/service register - ISO 9001:2015 (international)

This template helps an organisation record and manage products or services that do not meet specified requirements, ensuring proper handling and preventing unintended use or delivery.

Fill it in online - free, no account needed. 23 questions.

What it is for

This template provides a structured way to record and manage instances where products or services do not meet specified requirements.

The full question list

1. Non-conformance Details

  1. Describe the non-conforming product or service. *
  2. What quantity of product or service is non-conforming? *
  3. How was the non-conformance detected? *

2. Identification and Control

  1. Is the non-conforming product or service clearly identified? *
  2. Is the non-conforming product or service contained to prevent unintended use? *
  3. Is the non-conforming product or service segregated to prevent unintended delivery? *
  4. Describe the method used for identification and segregation. *

3. Disposition and Authorisation

  1. What decision was made regarding the non-conforming product or service? *
  2. If 'Other', please specify the disposition decision.
  3. Who authorised the disposition decision? *
  4. When was the disposition decision authorised? *
  5. Is it applicable to inform the customer about this non-conformance? *
  6. Was the customer informed of the non-conformance?
  7. Is it applicable to inform the customer about the disposition? *
  8. Was the customer informed of its disposition?
  9. If the customer was informed, how and when?

4. Follow-up and Closure

  1. What actions were taken to implement the disposition decision? *
  2. Is there evidence that the non-conformance has been addressed according to the disposition decision? *
  3. When was this non-conformance entry closed? *
  4. Who closed this non-conformance entry? *

5. Sign-off

  1. Name of person completing this register entry *
  2. Date of completion *
  3. Signature *

References

How the score works

The score is the share of scored questions that pass. N/A is left out of the score; text, dates and signatures are recorded but not scored. A completed template is a record of what you checked; it is not an inspection by a regulator or an accreditation body.

Questions

What is a non-conforming product or service?

A non-conforming product or service is an output that does not meet the organisation's or customer's specified requirements.

Why is it important to register non-conformances?

Registering non-conformances helps an organisation maintain control over outputs that do not meet requirements, preventing their unintended use or delivery and ensuring appropriate actions are taken.